Cancellation policy

Eligible bookings cancelled more than 7 days before the scheduled check in time receive a full refund after review.

Eligible bookings cancelled from 7 days through 48 hours before the scheduled check in time receive a 50 percent refund after review.

Bookings cancelled within 48 hours of the scheduled check in time are nonrefundable.

Bookings made within 72 hours of the scheduled check in time are nonrefundable once confirmed, regardless of when the cancellation request is submitted.

A guest who does not arrive and has not received written confirmation of a cancellation is treated as a no show. No shows are nonrefundable.

Submit the cancellation request form using the booking reference and email address used for the reservation. Submitting the form does not cancel the booking automatically.

Our team will review the booking, the applicable cancellation window and any special terms before confirming the outcome in writing.

Approved refunds are returned to the original payment method. After a refund has been issued, the bank or card provider will usually need 5 to 10 working days to complete the credit. Processing time may vary by provider.

Requests to change dates, guest details or other booking information are subject to availability, may change the price and are not guaranteed.

A change requested within 48 hours of the scheduled check in time may be treated as a cancellation under this policy.

A nonrefundable rate or a special cancellation condition for a high demand period may override this standard policy only when it was clearly displayed before payment and included in the accepted booking terms.

Requests caused by government restrictions, severe natural events, major infrastructure disruption or public emergencies will be assessed individually in light of the circumstances and applicable law.

Contact us if you need help submitting or checking a cancellation request.

Email: bookings@thecozystays.com

Website: www.thecozystays.com